Kunal Kamra Accepts Job Offer from Ola’s Bhavish Aggarwal, Sets Conditions to Improve Service Quality

Stand-up comedian Kunal Kamra has accepted an invitation from Ola founder Bhavish Aggarwal to join the company, though with specific conditions. Their exchange began on social media earlier in the month when Kamra criticized Ola’s electric scooter service centers, highlighting customer dissatisfaction. On Monday, Kamra shared his acceptance on X, humorously noting he felt like an “unofficial” Ola employee due to the frequent tags he received from customers facing issues.

The initial confrontation unfolded when Kamra posted a photo of a crowded Ola service center, questioning the quality of service. In response, Aggarwal dismissed it as a “paid tweet,” challenging Kamra to help with service improvements, even offering him more pay than he’d receive for the tweet or his comedy career. Aggarwal further assured customers that Ola’s network expansion would address service delays.

Since you care so much @kunalkamra88, come and help us out! I’ll even pay more than you earned for this paid tweet or from your failed comedy career.

Or else sit quiet and let us focus on fixing the issues for the real customers. We’re expanding service network fast and backlogs… https://t.co/ZQ4nmqjx5q
— Bhavish Aggarwal (@bhash) October 6, 2024

Kamra agreed to assist under certain conditions, urging Ola to repair scooters within seven days of a service request. If repairs extend beyond this period, he suggested providing customers with a replacement scooter or a ₹500 daily reimbursement until completion. He also proposed compensating customers an additional ₹500 per delayed day, up to ₹50,000, and recommended adding a service insurance policy to each new scooter purchase.

I have no choice but to accept @bhash’s offer to work with OLA…
After being tagged thousands of times I anyway feel like I am an OLA employee.
OLA can seal this collaboration by committing to the below action points & looking forward to joining. pic.twitter.com/flqOgIkUo6
— Kunal Kamra (@kunalkamra88) October 28, 2024

Kamra also appealed to Transport Minister Nitin Gadkari, urging government intervention in safeguarding customer interests. Reposting another user’s complaint about poor scooter conditions at a Maharashtra center, he highlighted the lack of qualified staff to address the issues.

Minister @nitin_gadkari please look at the plight of indian customers,
their voices aren’t heard.
They can’t get to work.
They are taking bad loans to solve an issue that is primarily Ola’s responsibility…
When will government agencies intervene? https://t.co/nJYapedavI
— Kunal Kamra (@kunalkamra88) October 28, 2024

As of now, Aggarwal has not publicly responded to Kamra’s demands. Last week, Ola Electric’s CFO, Harish Abhichandani, reported that 99% of customer complaints had been resolved satisfactorily through the company’s redressal system.