In today’s fast-paced world, seamless travel is a priority. Gone are the days of fumbling for cash at toll plazas. FASTag, an innovative RFID technology, has revolutionized toll payments in India. It offers a convenient and time-saving way to breeze through toll booths, ensuring a smoother driving experience. This comprehensive FAQ guide empowers you with all the essential information about FASTag. From acquiring a tag to managing your account and understanding usage guidelines, we’ll address everything to make your FASTag journey effortless. So, buckle up and get ready to unlock the world of hassle-free toll payments!
FASTag FAQs: All Your Questions Answered
Q: How can I get a FASTag?
A: There are two main ways to get a FASTag:
Offline: Visit a issuing bank or Point-of-Sale (POS) location like bank branches, toll plazas, or retail outlets partnered with FASTag issuers. Carry the required documents (mentioned below) and fill out the application form.
Online: Several issuing banks offer online FASTag applications on their websites or mobile apps. The process is usually straightforward, requiring document uploads and online payments.
Q: Can we download FASTag online?
A: No, FASTag itself isn’t downloadable. You can apply for it online, but you’ll receive a physical tag that needs to be affixed to your vehicle’s windshield.
Q: What documents are required for FASTag?
A: The documents required for FASTag may vary slightly depending on the issuing agency. Generally, you’ll need:
Registration Certificate (RC) of your vehicle (original and photocopy)
Passport-sized photograph of the vehicle owner
KYC documents:
For Individuals: ID proof (Driving License, PAN Card, Passport, Voter ID Card, Aadhar Card) and address proof (same documents as ID proof)
For Corporates: Company registration documents (Certificate of Incorporation/Partnership Deed), PAN Card of Proprietor, and address proof
Q: Can I activate FASTag without RC?
A: Issuing FASTag without an RC is typically not possible. The RC verifies vehicle ownership and is crucial for FASTag registration.
Q: How do I link my RC to FASTag?
A: When you apply for FASTag (online or offline), you’ll submit a photocopy of your RC. This automatically links your RC to the FASTag account.
Q: How can I check my balance in FASTag?
A: There are several ways to check your FASTag balance:
Online: Login to the FASTag portal or mobile app of your issuing bank.
SMS: Many banks offer FASTag balance checks via SMS. Contact your bank for the specific SMS format and number.
Missed Call: Some banks allow balance inquiries through missed calls to designated numbers. Check with your bank for details.
Toll Plaza: You can also check your balance at customer service booths at toll plazas.
Q: How can I check my FASTag details with my car number?
A: Unfortunately, checking FASTag details solely with your car number isn’t universally available. Some FASTag issuers might offer this feature through their apps, but it’s not a standardized practice.
Q: How do I find my 16-digit FASTag number?
A: The 16-digit FASTag number is usually printed on the physical tag itself. You can also find it on your FASTag account details on the issuer’s app or website.
Q: How do I know if my FASTag is active?
A: There are a few ways to verify your FASTag’s activation status:
Check online: Login to your FASTag account and look for an activation confirmation or status indicator.
Customer Care: Contact your FASTag issuer’s customer care for confirmation.
Toll Plaza Enquiry: Inquire at the customer service booth at a toll plaza. They can verify your FASTag’s activation status.
Q: How do I activate my FASTag car number? / How do I activate my FASTag number?
A: There might be a slight misunderstanding here. FASTag activation typically involves linking your vehicle’s registration number with the FASTag account. This is usually done during the application process. If you haven’t used your FASTag for a long time, some issuers might require reactivation, which can often be done online or through customer care.
Q: How long is FASTag valid?
A: FASTags have unlimited validity unless physically damaged or malfunctioning. However, ensure your linked account maintains sufficient balance for uninterrupted toll payments.
Q: How do I check my FASTag app?
A: The process depends on your issuing bank’s specific app. Generally, download the bank’s app, log in with your credentials, and navigate to the FASTag section. There, you can view balance, transaction history, recharge options, and manage your account.
Q: Can I activate FASTag without RC?
A: Issuing FASTag without an RC is typically not possible. The RC verifies vehicle ownership and is crucial for FASTag registration.
Q: How do I link my RC to FASTag?
A: When you apply for FASTag (online or offline), you’ll submit a photocopy of your RC. This automatically links your RC to the FASTag account.
Q: How do I link my bank to FASTag?
A: You don’t directly link your bank account to FASTag. Instead, you choose a bank or issuer that offers FASTag and apply through them. During the application process, you’ll link your FASTag account to the chosen bank account for recharges.
Q: How do I connect my mobile to FASTag?
A: While a mobile phone connection isn’t mandatory for FASTag functionality, it simplifies managing your account. Download the FASTag app offered by your issuing bank and link your FASTag account. This allows you to check balance, recharge, and access other FASTag features on the go.
Q: Can I reactivate my FASTag?
A: Yes, you can reactivate a FASTag that hasn’t been used for a long time. The reactivation process may vary depending on the issuer. Some banks allow online reactivation, while others might require contacting customer care.
Q: What is the 10-second rule for FASTag?
A: There isn’t a universally mandated “10-second rule” for FASTag. However, it’s crucial to maintain a minimum balance in your FASTag account to ensure seamless toll payments. If your account has insufficient balance, you might experience delays at toll plazas.
Q: Can one car have two FASTags?
A: It’s generally not recommended to have two active FASTags for a single vehicle. Each FASTag is linked to a specific vehicle registration number. Having two active FASTags can lead to confusion and potential double deductions.
Q: What is the minimum balance required for FASTag?
A: The minimum balance requirement for FASTag may vary depending on the issuer and the toll plaza you use. It’s advisable to check with your FASTag issuer for their specific minimum balance policy. Maintaining a sufficient balance ensures a smooth toll-paying experience.
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